Most orders are processed within 24 hours. However, if your order contains popular items facing temporary stock issues, processing may take between 5 to 10 business days. For urgent assistance, please contact our Support Team.

Once an order has been packed and fulfilled, it can no longer be modified or canceled. If you have any concerns, please reach out to our Support Team as soon as possible.

Yes, we ship internationally. We collaborate with leading global carriers such as DHL, UPS, USPS, FedEx, IB, JCEX, and EMS to ensure secure and timely delivery.

If your package has not arrived within the estimated delivery timeframe, please contact us at info@batulegidesign.com. Our Support Team will promptly investigate and assist you in tracking your shipment.

We offer a 10-day return policy. To qualify for a return, the item must be in its original condition, unworn, unused, with tags, and in its original packaging. Please note that returns are not accepted for:

• Perishable goods
• Custom or personalized items
• Personal care products
• Hazardous materials
• Flammable liquids or gases
  

Refer to our Refund Policy for additional details.

To begin the return process, contact us at info@batulegidesign.com. If your return is approved, we will issue a return shipping label and provide instructions for sending your item. Unauthorized returns will not be accepted.

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately. We will evaluate the situation and offer an appropriate resolution.

After we receive and inspect your returned item, we will notify you of the refund approval status. If approved, your refund will be processed to the original payment method within 10 business days. Additional processing time may be required by your bank or card issuer.

You can reach us anytime at info@batulegidesign.com. Our Support Team is here to assist you with any inquiries or concerns you may have.